Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy sets out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it at any time, without penalty. There is no minimum subscription period for any of our products unless specifically stated on the individual product page.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there, or from your account page. Subscription boxes are eligible for refund and return in line with our normal returns policy. Please see our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect full payment at the time of the order and fulfil the order within 2 working days of the item coming back into stock. 

You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund in line with our usual returns policy. See our returns policy for more details on returns and refunds.